This policy explains what personal information we collect when you use our store, why we collect it, and the choices you have. By using the store you agree to the practices described here.
Information we collect
- Information you give us: your name, phone number, email address and delivery address when you place an order, create an account, contact us or subscribe to our newsletter.
- Order information: the products you buy, order amounts, delivery preferences and order history.
- Technical information: basic device and browser data, IP address and pages visited, used to keep the store secure and working.
How we use your information
- To process, deliver and support your orders.
- To send transactional messages such as order confirmations and shipping updates.
- To answer your questions and provide customer service.
- To prevent fraud and protect the store and our customers.
- To improve our products, services and website.
Account information
If you create an account we store your profile, saved addresses, wishlist and order history so you can check out faster and track your orders. Passwords are stored only in a securely hashed form.
Orders and payments
Card payments are processed by our payment provider over an encrypted connection. We never receive or store your full card number. For cash on delivery and bank transfer we keep only the information needed to confirm payment.
Cookies
We use essential cookies to keep you signed in, remember your cart, language and currency, and protect the store. Optional cookies are used only with your consent. See our Cookie Policy for details.
Analytics
With your consent we may use analytics tools to understand how the store is used, in aggregate. You can withdraw consent at any time from the cookie preferences link.
Communications
We send marketing emails or messages only if you opted in. Every marketing message contains a way to unsubscribe. Transactional messages about your orders are always sent.
Sharing your information
We share information only with service providers who help us run the store — such as delivery companies, payment providers and email services — and only as needed for that purpose, or when required by law. We do not sell your personal information.
Data security
We use reasonable technical and organisational measures to protect your information, including encrypted connections and restricted staff access. No method of transmission or storage is completely secure, but we work to protect your data.
Data retention
We keep personal information for as long as your account is active or as needed to provide our services, and for the period required by applicable tax, accounting and legal obligations.
Your rights
You may request access to, correction of, or deletion of your personal information, and you may object to marketing at any time. Signed-in customers can manage much of this from their account; otherwise contact us and we will respond within a reasonable time.
Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it was last updated.
Contact us
If you have questions about this policy or your personal information, please contact us through the Contact page.